At Ironcraft Furniture, customer satisfaction is our top priority.
We aim to provide high-quality furniture and a smooth shopping experience.
Please review our refunds and returns policy below.

1. Eligibility for Returns

You may request a return or replacement if:

  • The product is damaged during delivery
  • The wrong product was delivered
  • The product has manufacturing defects

To be eligible for a return:

  • The item must be unused and in its original condition
  • Original packaging must be intact
  • The request must be made within 48 hours of delivery

2. Non-Returnable Items

The following items are not eligible for return or refund:

  • Custom-made or made-to-order furniture
  • Items damaged due to misuse or mishandling
  • Items returned without original packaging
  • Items returned after 48 hours of delivery

3. How to Request a Return

To initiate a return or refund, contact us at:

📧 care@ironcraft.pk
📞 +92 322 8007708

Please provide:

  • Order number
  • Product name
  • Reason for return
  • Photos or video proof (if damaged or defective)

Our support team will guide you through the process.

4. Inspection & Approval

Once we receive your return request:

  • Our team will review the request
  • We may arrange product inspection or pickup
  • Approval or rejection will be communicated within 3–5 business days

5. Refund Process

If your return is approved:

  • Refunds will be issued to the original payment method
  • Refunds are processed within 7–10 business days
  • Shipping charges are non-refundable (unless due to our error)

6. Replacement Policy

Instead of a refund, we may offer:

  • A replacement product
  • Store credit

Replacement delivery timelines depend on product availability.

7. Damaged or Defective Products

If your item arrives damaged or defective:

  • Notify us within 24 hours of delivery
  • Provide photos or video proof

We will arrange a replacement or refund at no additional cost.

8. Failed Delivery & Refused Orders

If a delivery fails due to incorrect address or customer unavailability:

  • Re-delivery charges may apply
  • Refunds may be subject to deduction of delivery charges

9. Cancellation Policy

Orders can be canceled before dispatch.
Once dispatched, cancellations are not allowed.

10. Contact Information

Ironcraft Furniture
7 km Multan Rd, opposite PSO Filling Station,
Hanjarwal, Lahore, 54000, Pakistan

📧 care@ironcraft.pk
📞 +92 322 8007708
🌐 https://ironcraft.pk